Consulting for digital transformation involves helping businesses enhance their efficiency by strategizing, prioritizing, and directing their digital transformation undertakings.
The various domains of digital transformation encompass improving the digital customer experience, such as through e-commerce and immersive digital experiences, digitizing the in-store experience, and digital finance operations involving AI-enabled financial planning and analysis. It also involves optimizing the digital supply chain, incorporating demand forecasting, e-procurement, and multi-channel order management.
Digital customer service is another crucial aspect that can be improved through multi-channel service desks, remote servicing, and chatbots powered by AI. Industry 4.0 is also a domain where digital transformation can lead to production optimization, preventive maintenance, and quality control through digital twins. In healthcare, digital transformation initiatives can include telemedicine, remote health monitoring, digital patient engagement, and medical image analysis. Lastly, digital work environments that involve daily workflow automation, team collaboration, remote work, and e-learning can also be transformed.
Consulting for IT Operations
The aim of IT operations consulting is to create sustainable IT capabilities that can effectively support your business plans.
The consulting service includes diagnosing and troubleshooting any operational inefficiencies within your IT supply chain management, procurement, manufacturing, service operations, ITSM, and other areas. Additionally, the current hardware, software, and third-party service providers are analyzed, providing a comparison analysis with alternatives.
To improve the efficiency, speed, and cost-effectiveness of your IT operations, the consulting service will devise plans that may include automating processes, migrating IT infrastructure to the cloud, and other strategies. Building an IT change management practice is also part of the consulting service, along with setting up development infrastructure that includes CI/CD pipelines, issue tracking, and team collaboration tools. Enhancing the security of your IT infrastructure is also a crucial part of the IT operations consulting service.
Consulting for IT strategy aims to ensure that your IT resources are aligned with both current and future business objectives.
The services provided include assessing the effectiveness of your IT governance and evaluating the current state of your IT environment, such as the complexity of your applications and IT infrastructure, application integrations, databases, data warehouses, and development infrastructure. After a thorough evaluation, a high-level IT strategy is outlined, addressing your business needs and aligning your IT resources accordingly.
The next step involves planning strategic initiatives to achieve the desired state, such as software development, modernization, migration, and re-architecting activities. The consulting service also provides investment and time estimates for each initiative and prioritizes them based on the urgency of changes and expected investment return. Overall, the goal is to help you achieve optimal IT resource utilization and alignment with your business goals.
IT Project and Program Management
The aim of IT project and program management is to coordinate activities within one or multiple IT projects to achieve faster workflow and high-quality results.
The service scope includes planning the project life cycle, budgeting and scheduling the project, organizing and managing communication between project participants, and monitoring and enhancing project performance. By utilizing project and program management methodologies, IT projects can be executed in a well-organized and efficient manner, delivering the desired results within the stipulated time and budget.
Assessment of IT Infrastructure
The goal of an IT assessment is to identify potential opportunities to enhance the efficiency, security, compliance, and cost-effectiveness of your IT infrastructure.
The assessment includes a thorough evaluation of the various IT components, such as IT policies and procedures, server infrastructure, network infrastructure, data storage infrastructure, cloud services, business applications, and network security. By examining these components in detail, potential areas for improvement can be identified, leading to increased efficiency, enhanced security, improved compliance, and reduced costs.
Consulting for Digital Technologies
The goal of consulting for digital technologies is to integrate transformative technologies and bring disruptive changes to your business model and processes.
The consulting service works with disruptive technologies such as cloud computing, cybersecurity, machine learning, artificial intelligence, big data, data science, blockchain, IoT, virtual reality, augmented reality, computer vision, and multi-component ERP.
The service scope includes estimating the value that the technology of choice may bring, planning the roadmap of technology adoption, starting from license choice to implementation specification, and implementing the required software. By leveraging these technologies, businesses can transform their operations, improve efficiency, reduce costs, and achieve their desired outcomes.
Implementation of Business Software
The goal of implementing business software is to plan and implement software solutions with the best value and cost of ownership.
The service scope includes analyzing your business needs and scoping software functionality, deciding between a platform-based and custom solution based on factors such as budget, number of users, existing software ecosystem, and more.
If a platform-based solution is the better choice, the service will recommend the best-fitting platform and create a functional specification with configuration, customization, and integration details. If a custom solution is chosen, the service will plan a resilient architecture, prototype the solution, and define the required project skills and roles.
Additionally, the service includes training for end-users to ensure software adoption, and software support and maintenance. By leveraging these software solutions, businesses can improve their operations, streamline workflows, and achieve their desired outcomes.
The goal of modernizing applications is to increase the business value of existing applications.
The service scope includes analyzing the cost of ownership for applications and checking for cost reduction opportunities, migrating the applications to the cloud, replatforming the applications, re-architecting the applications to achieve easier scalability and flexibility, code refactoring, and redesigning the user experience for customers and internal users.
By leveraging these modernization services, businesses can optimize their existing applications to reduce costs, improve performance, and enhance user experience.
Application Maintenance and Support
The goal of application maintenance and support is to keep your business applications well-functioning and aligned with current needs.
The service scope includes updating functional capabilities of your applications in line with emerging business requirements and improving user experience, monitoring application performance, resolving incidents, and applying root cause analysis to prevent incident recurrence. Additionally, the service includes planning and performing application modernization activities as well as auditing and patching application security.
By leveraging these maintenance and support services, businesses can ensure that their applications operate smoothly, meet business requirements, and remain secure.
IT Infrastructure Management aims to ensure the stability and flexibility of your IT infrastructure by monitoring and maintaining your servers, network, data centers, cloud services, and applications. Our services also include fast incident troubleshooting, root cause analysis, and incident prevention to minimize downtime. Additionally, we perform audits to identify and patch any security vulnerabilities in your IT infrastructure. We also provide help desk support and plan the evolution of your IT infrastructure.